Terms and Conditions

These Terms and Conditions govern the use of the website https://playroom.smartgames.com and all its sub-sites (hereinafter: the "Website" or "SmartGames Playroom"), as well as any other related services offered by SMART NV, with registered office at Neerveld 14, B-2550 Kontich, Belgium, registered in the Crossroads Bank for Enterprises under number 0448.827.611 (hereinafter "SMART" or "we/us").

You can contact us via:
Website: https://playroom.smartgames.com
E-mail: playroom@smartgames.com

Our Terms and Conditions can be summarised as follows:

• By using SmartGames Playroom, you acknowledge that you have read and accepted these Terms and Conditions. If the Terms and Conditions are amended afterwards, we will notify all users;

• Although we are strongly committed to providing a high-quality educational online learning platform at all times, SMART cannot guarantee that SmartGames Playroom will always be 100% error-free and operational;

• Are you under 16? Please create an account with the help of a parent, guardian or teacher;

• The different subscription formulas and pricing information can be consulted via https://playroom.smartgames.com/en/pricing;

• SMART handles your personal data with great care and, in principle, does not process children's personal data. You can consult our Privacy Policy here: https://playroom.smartgames.com/en/privacy-policy.

If you do not agree with these Terms and Conditions, please refrain from using the Website.

1. General

SmartGames Playroom is a digital learning environment with educational puzzle games that train problem-solving thinking, logical reasoning, memory, and analytical thinking. This page (together with the documents referred to herein) informs you about the terms of use under which you may use our website playroom.smartgames.com.

The term "Service", as used below, refers to the visit and/or use of the Website (including but not limited to the games offered on the Website), as well as any other related services offered.

By using the Service, you acknowledge that you have read and accepted these Terms and Conditions (hereinafter the "Terms").

SMART may, at its sole discretion, amend and revise these Terms at any time. The amended or revised Terms shall take effect at the time they are published on the Website. We will inform you when changes to the Terms occur.

You can consult the most up-to-date version of the Terms at any time via https://playroom.smartgames.com/en/terms-and-conditions.

2. Privacy

SMART respects your privacy. Details and conditions relating to SMART's Privacy Policy are accessible at all times via https://playroom.smartgames.com/en/privacy-policy. The entire Privacy Policy forms part of these Terms.

3. Content and availability of the Service

Information posted on or added to the Service by SMART is the result of thorough research and analysis, and of our commitment to offer users high-quality educational digital games. Nevertheless, such information is provided without any guarantee as to completeness, accuracy and/or being up to date; and may be changed on a regular basis.

Under no circumstances shall SMART accept any responsibility for content in breach of these Terms posted or added to the Service by users or other third parties. SMART is not responsible for content posted or added by third parties on the Service or the Website, nor does the presence of such content on the Website imply that SMART approves it.

The Website may contain hyperlinks or references to other third-party websites or webpages. SMART has no control over the content or other features of such websites or webpages and cannot be held responsible or liable for them. Even if SMART itself adds a hyperlink to another website or webpage, this does not mean that SMART agrees with the content of that site or page.

You understand and accept that SMART uses third-party service providers and hosting partners to provide the necessary hardware, software, networks, storage and related technology required to operate the Service.

4. Use of the Service

Only adults and children aged 16 and over may use the Service without supervision. Children under 16 who wish to use the Service must be supervised by at least one of their parents, guardian or teacher.

SMART shall not be liable if children under 16 use the Service without the required parental supervision. Use of the Service is at your own risk.

The Service is provided "as is" and "as available".

As a user, you understand and agree that:

• You must keep your own username, password, e-mail address or other personal data accurate and secure, and you are responsible for loss, theft or hacking of such data;

• You are not permitted to collect and/or use usernames, passwords, e-mail addresses or other personal data (including photos) of third-party users for any purpose whatsoever. This prohibition does not include the normal intended use of students' data by their teachers, or of children's data by their parents or guardians;

• You may not use the Service and the Website for unauthorised publicity, including via spam, chain letters or unsolicited e-mails;

• You may not use data mining, robots, screen scraping or similar data-gathering and extraction tools on the Service and the Website, except with our express prior written consent as set out below. You may not use framing techniques for any part of the Service and the Website without express written consent;

• You may not copy, duplicate, reproduce, sell, resell or exploit any part of the Service and the Website, the use of the Service and the Website, or access to the Service and the Website, without SMART's express prior written consent;

• You may not upload, post or transmit worms, viruses or any code of a destructive nature on the Website;

• You may not modify, adapt or hack the Service and the Website, nor modify a third-party website in order to falsely suggest that it is associated with the Service or the Website provided by SMART;

• You may not use the Service and the Website for illegal or unauthorised purposes. In using the Service and the Website you must not violate any laws in your jurisdiction (including but not limited to copyright and/or software laws).

• You may only use the Service and the Website in accordance with these Terms and for the purposes corresponding to your subscription formula. We may, but are not obliged to, remove content and accounts without prior notice or justification if, in our sole discretion, we determine that they are unlawful, offensive, threatening, pornographic, obscene or otherwise objectionable, or they otherwise breach these Terms.

• You may create a hyperlink on your own website to the home page of our Website. If you wish to create a "deep link" to specific content on our Website, you must obtain our express prior written consent. SMART reserves the right to modify or discontinue the Service or any part thereof (including but not limited to the games offered on the Website) temporarily or permanently, with or without notice, at any time.

The User shall indemnify SMART for any breaches committed by the User of these Terms and Conditions or of SMART's rights.

5. Membership and account

Only natural persons may create a membership account. Accounts registered by "bots" or other automated methods are not permitted. SMART reserves the right to refuse the creation of a particular account for reasonably justified reasons, including but not limited to the provision of incorrect or incomplete information, whether or not intentionally.

You must provide at least a username, a valid e-mail address and a password to complete the membership sign-up process and create a membership account.

Children aged 16 or younger must also provide a valid e-mail address of one of their parents to create a membership account. You must keep your account up to date. Any change to your contact details must be notified to SMART immediately. A login may only be used by one person. A login shared by multiple persons is not permitted.

One person may not manage more than one account, except for teachers or parents. You are solely responsible for all activities that occur and/or information that is exchanged under your membership account.

You are solely responsible for maintaining the security of your membership account and password. You shall notify SMART immediately of any unauthorised use of your membership account or any other security breach.

You are solely responsible for correctly logging out of your account at the end of each session, in particular by clicking "Log Out" on the Website. SMART cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation. If login details are deliberately shared by a user, SMART reserves the right to claim damages from that user or from the school or organisation with which he or she is affiliated.

6. Subscription

SMART offers you the possibility to purchase a subscription that grants you full access to the Service for a certain period (hereinafter the "Subscription").

If you create an account on the Website, you are entitled to try the Service free of charge and without obligation for a trial period of 14 days, with no requirement to purchase a Subscription.

If you wish to continue using the Subscription after the aforementioned trial period, you must purchase a paid Subscription. The different subscription formulas and their pricing information can be consulted via https://playroom.smartgames.com/en/pricing. The prices listed on that website include VAT and are charged before each reference period.

The purchase of a Subscription is completed when you receive a confirmation e-mail from SMART.

You may choose from the following payment methods:

• Credit card

• Debit card

• PayPal

• Bank transfer

Within 14 days after activation of a Subscription, you have the right to inform SMART of your wish to cancel the purchase of that Subscription without giving any reason and without payment of any compensation. You will receive a full refund of the purchased Subscription within 30 days.

From 14 days after activation of a Subscription, the Subscription can only be cancelled in accordance with clause 7 of these Terms.

A Subscription may only be purchased by an adult (18 years or older). SMART is not responsible if minors aged 16 or younger purchase a Subscription without the required approval.

7. Cancellation

You may cancel your Subscription at any time. You may also delete your account at any time via the "Delete my account" button on the "Edit my account" page (https://playroom.smartgames.com/en/profile/edit). You are solely responsible for correctly cancelling your membership account. An e-mail or request by telephone or fax to cancel your account will not be considered a proper cancellation.

You may cancel a Subscription at any time by notifying SMART of your request to cancel the Subscription via the contact details above, without any cost other than any costs associated with transmitting your request.

The cancellation of your Subscription shall take effect on the expiry date of the Subscription. We may, but are not obliged to, cancel any membership account and/or Subscription without prior notice or justification in the event of a serious error by the user. Such error may include, inter alia, any unlawful use of the Service; any incorrect, inaccurate, out-of-date or incomplete provision of information; or any use otherwise contrary to these Terms or that may be considered offensive, threatening, pornographic, obscene or otherwise objectionable. Such cancellation of your membership account and/or Subscription shall have the same consequences as cancellation by you, without prejudice to SMART's right to claim compensation for damages suffered as a result of such fault.

You will be notified of the cancellation of your membership account and/or Subscription by e-mail to the last e-mail address provided by you.

8. Copyright and other intellectual property rights

All content on the Website, including all games (including games available for download as "apps"), as well as texts, drawings, photographs, films, videos, music, images, data, databases, software (including source code), names, trademarks, logos and/or other elements used in those games, is protected by intellectual property rights (including but not limited to copyright, trademark registrations, patents, software protection and database protection) and belongs to SMART and/or its affiliated companies.

All databases of the Website are protected by database law, both in terms of structure and content. SMART, its logos, images, icons, scripts and service names are trademarks or trade dress.

None of SMART's works protected by intellectual property rights, nor SMART's logos, names and (trade)marks, may be used in connection with any product or service that is not SMART's without SMART's permission. All other works, logos, names and (trade)marks that are not owned by SMART and that appear or may appear on the Website are the property of their respective owners, whether or not affiliated with, connected to, or sponsored by SMART.

It is strictly prohibited to store, copy, reproduce, modify, publish, distribute, transmit or sell information and content (including but not limited to the games displayed) that are available on the Website or provided through the Website, without SMART's prior written consent. In any event, it is strictly prohibited to transfer such information or content (or to grant any rights to a third party) in a manner that infringes the rights of SMART or any third party.

9. Limitation of liability

You understand and agree that SMART cannot and will not be liable for any direct, indirect, incidental, special or consequential damages, including but not limited to damages for loss of profit, goodwill, use, data or other intangible losses (even if SMART has been advised of the possibility of such damages) resulting from:

• Reasonably acceptable malfunctions, interruptions or errors in the electronic delivery of services or information via the Website;

• Viruses, hacking, data loss and loss of login details that may occur on the Website despite SMART's security and precautionary measures;

• An error and/or negligence committed by employees and/or subcontractors of SMART, or fraudulent falsification of data by third parties as a result of unauthorised intrusion into the Website;

• Statements or conduct of third parties on the Website;

• The inability to use the Service;

• Unauthorised access to or alteration of your transmissions or data;

• Other matters relating to the Service.

10. Amendment of the Terms

SMART may, at its sole discretion, amend and revise these Terms at any time. The amended or revised Terms shall take effect at the time they are published on the Website.

Each registered user will be notified by e-mail of the nature of the change or revision to the Terms. For members who have subscribed after the change or revision has been published on the Website, such changes or revisions shall take effect immediately.

Continued use of the Service after notification of the amended or revised Terms shall be deemed your acceptance of the relevant changes or revisions. If you have obtained a Subscription, it is possible that your Subscription has not yet reached its end date at the time the amended or revised Terms are published on the Website. In that case, you may require that the Terms applicable at the time of activation of your Subscription remain in force until your Subscription reaches its end date.

You can consult the most up-to-date version of the Terms at any time via https://playroom.smartgames.com/en/terms-and-conditions.

11. Competitions

If you wish to participate in certain competitions, we will inform you of any specific and/or general rules and/or restrictions applicable to such competitions.

By participating in such competitions, you agree to the rules of that competition, which can be consulted via this Website.

12. Miscellaneous provisions

SMART's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

SMART may transfer its rights and obligations arising from the agreement to third parties. In that case, SMART will notify you in writing. If one or more aspects of these Terms are, in whole or in part, unenforceable or appear to be unenforceable, this shall not affect the validity and enforceability of the remaining provisions.

In the event of a conflict between these Terms and any special terms for certain services offered via the Service, such special terms shall prevail. In the event of a conflict between these Terms and any mandatory provision of the laws of your country of origin, you shall refrain from any act contrary to the relevant mandatory provisions. You shall indemnify SMART against liability in this respect.

13. Governing law and competent courts

These Terms are governed by Belgian law. The parties agree that, in the event of a dispute relating to the Service (including but not limited to these Terms), only the courts of Antwerp shall have jurisdiction.

14. Contact

If you are concerned about material that appears on our site, or if you have questions, comments or requests regarding these Terms, please contact: playroom@smartgames.com.

Thank you for visiting SmartGames Playroom.

These Terms were last amended on 31 December 2025.